SHIPPING POLICY
At Orientcrafted, customer satisfaction is paramount. Our shipping policy is designed to provide convenient and reliable service to ensure you receive your treasures as soon as possible.
FREE STANDARD SHIPPING ON ALL ORDERS
To provide you with the finest shopping experience, we offer complimentary worldwide shipping on all orders through FedEx, UPS, or USPS. Free shipping will be automatically applied to all eligible orders. Please note that we do not deliver to PO Boxes or U.S. Territories, and APO/FPO addresses are not within our shipping coverage.
Kindly be informed that our products are currently unavailable for delivery in Alaska, Hawaii, Guam, Puerto Rico, American Samoa, Northern Mariana Islands, and U.S. Virgin Islands.
Total Delivery Time = Processing Time + Shipping Time
Processing Time
We understand your concern about order processing time. Once you place your order, we swing into action immediately. Typically, orders are processed within 1-3 business days after receipt. During this stage, we carefully inspect your products to ensure they meet our high-quality standards.
Shipping Time
We are committed to getting your items to you as swiftly as possible. For in-stock items, you can generally expect to receive your order within 10-14 business days after shipping, depending on your location, customs regulations, and any unforeseen circumstances. We work with trusted logistics partners to ensure safe and timely delivery.
Track Your Order
To keep you informed about your order's status, we provide order tracking. Once your order ships, you will receive an email with a tracking number that allows you to monitor the real-time location of your package.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Taxes
For most countries, our customers do not need to pay for importing fees, duties, or VAT (Value Added Tax). However, for some limited countries (especially some European countries such as Germany, Italy, the UK, and Canada), duties or VAT may apply according to your country's levying rules.
Customer Satisfaction Comes First
We are dedicated to meeting your needs and expectations. If you have any concerns or questions about your order, please feel free to reach out to our customer support team. We will go the extra mile to ensure your satisfaction and provide the necessary assistance and support.
Please note that the shipping policy details may vary based on product types, destinations, and specific circumstances. You will receive the most accurate shipping information during checkout. We appreciate your trust and look forward to providing you with an exceptional shopping experience. If you have questions, please contact the Orientcrafted Customer Team by sending an email to service@orientcrafted.com.